This book contains some helpful, commonsense advice about communicating that I think would be especially useful for parents and other people in leadership roles. Of course, the author is a bit full of it and there are endless acronyms and 5-steps to this and 9-stages of that, but the big emphasis is on the concept of empathy and its related technique–paraphrasing. There is also a helpful list of “Eleven Things Never to Say to Anyone (And How to Respond If Some Idiot Says Them to You),” which includes my personal favourites: “Come here!” (usually shouted threateningly) and “Calm down!” (“BUT I AM CALM!!!”).
[Why I read it: Came across it while sorting through some of my Dad’s books.]